Dealing with Difficult People
Date: Thursday, January 28, 2016Time: 03:00 PM ET / 02:00 PM CT / 01:00 PM MT / 12:00 PM PT [Prevailing Time]
Presenter(s): Bill Erlenbush, NSAC, Director of Education
Learning Objectives:
This one hour session is designed to help attendees identify difficult people and proper ways to deal with the challenging situations.
Field of Study: Personal Development
Program Level: Basic
CPE Credit: 1 Credit Hour
Delivery Method: Group Internet-based
Prerequisite(s): No advanced preparation or prerequisites are required for this course.
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Course Description
Do you deal with difficult people? Are you a difficult person? It doesn't matter. In this CLN, we will learn how to identifying difficult people and discuss how to communicate with a difficult person. We will examine a difficult person’s body language and what it’s telling others. In addition, we will look at constructive versus destructive conflict and management styles to reach successful conclusions. Finally, we will offer strategies to deal with the different types of difficult people.Presenter and Moderator Bios
Bill Erlenbush, CPA is retired as Controller and Compliance Officer from GROWMARK, Inc. He is currently working part-time as NSAC’s Director of Education.
Bill spent his entire career working in cooperative accounting at GROWMARK. His work experience includes all aspects of order control and billing, accounts receivable/payable, financial accounting and tax. As compliance officer, he had responsibility for the administration of the compliance and ethics program at GROWMARK, its subsidiaries and retail divisions. In addition, he was involved in negotiating major acquisitions for GROWMARK. He is a Certified Public Accountant.
Cost
$56.00 for NSAC Members / $70.00 for Non-Members
Delivery System
- All programs are delivered using the Zoom platform.
- Confirmations will include log-in instructions.
- Participants are able to participate using any device with an Internet connect (if the device does not have speakers, the participant can also dial-in) or they can participate with audio only by dialing in.
- All registrants will receive a link to the CLN’s recording by email within 48 business hours of event’s conclusion.
- There will be assistance available to help with technical and connectivity issues up to 10 minutes prior to the start of the presentation.
Registration
All registration is done on-line and each guest must provide their name and email address to participate. All NSAC members may register for free. Non-members may register for a nominal fee.
Refund Policy
NSAC will not issue refunds for CLNs. If a registrant is unable to participate in the CLN and provides notification to info@nsacoop.org 48 hours prior to the session, a credit will be provided for a future CLN. Alert the NSAC staff member monitoring the CLN if technical difficulties are encountered and technical support will be provided to eliminate problems with future CLNs.
Additional Information
Live participation is required for CPE credit and polling questions must be answered to document your active participation. All registrants will receive an email following the session with links to the slides and/or handouts, and a link to the CLN recording (unless otherwise stated). If you are unable to participate in the live session, you can still watch the recorded session, but you will not be eligible for CPE credits. Those eligible for credits will receive their certificate by email with 7 business days.
For more information regarding NSAC CLNs or administrative policies such as complaint and refund, contact the NSAC Headquarters, 7946 Clyo Road, Suite A, Centerville, OH 45459, 937-222-6707, or info@nsacoop.org.